Merchant account selling online question?

Yes it is not right. Unfortunately, that’s how it goes — if the legitimate owner of the credit card complains, the website owner is out of money (out of the item, plus slapped with a chargeback fee).

When these scammers buy from you, they typically have all the information of the credit card holder — including name, address, etc. If you have the IP address of the person who ordered, you could check that with the billing information and see if they match.

Sometimes you’d have a gut feel that something’s not right with the order, so cross check each and every one – and not just accept every order. There’s too many credit card fraud nowadays, and while they victimize the credit card holder, the website owners are also victimized as well.

I don’t think there’s any insurance to cover this type of stuff.

Not so fast,a charge-back must go through a process.

Normally,starting with the irrate customer calling their card co.
Then the card company notify the processor about the situation,now the processor tries to notify you,if they can’t verify your records with you and you don’t respond ,then they will charge back the sale.

This is why all sales documents and batches along with any other info pertaining to a sale should be readily available for these such perdicaments.

So, if you are armed with these items,in good standing with your processor for a length of time,they will dispute your claim.
By the way, this circumstance, is why you,as an internet merchant, pays a higher discount rate and fees(their insurance} than face to face retail merchants.

Oh and most card companies customers have insurance to
cover unknown charges.Then they will go after the thief,after paying you.

Sincerely,

Tom Livsey

for a new account no set up fees