Who regualates dealing between a merchant and a credit card processor?

3
merchant account
Bill D asked:


I am having problems with my merchant account provider and I want to file some official complaints about their conduct. However, I am not sure of the best way to go about this, do I go to the attorney general in the state that they are located in, or what?

Thankyou very much

Comments on Who regualates dealing between a merchant and a credit card processor? Leave a Comment

March 12, 2010

funontherun101 @ 10:20 pm #

well you can always try going to paypal if you use it. Also if you want to make some good money and you have paypal then try this website. They dont even need your credit card info. This is great if you buy things online! Try it out and tell me how much your monthly earnings are. Mine is $423.18 cents

March 13, 2010

Flyboy @ 2:38 am #

In my experience the credit card company sets the rules and the merchant accepts them. If you’ve tried to work out your disagreement with the credit card company but couldn’t reach resolution you should turn to whoever is named in an arbitration clause if one is present in your contract. I doubt that an attorney general is going to be interested in your dispute unless it involves fraud or other criminal activity.

What does your company attorney say about this?

rlloydevans @ 9:55 pm #

It depends on what the nature of the complaint is. If it is bad service, as a business you have little recourse. If it is because they are in violation of some regulation or law, then it depends on what the violation is.

The first thing to look at would be the US Atny Gnrl, as almost all cc transactions are over wire, so we are talking federal wire transaction laws and regulations. Yes, there also maybe items involved in state laws and regulations of the state you operate in, so you might consider talking to the state Atty Gnrl.

Again, without knowing more details of the nature of your complaint it is hard to say. If you were a consumer, I’d automatically suggest contacting your state’s department of consumer affairs. But as you are a merchant with a problem with your cc provider, it is much more difficult and depends on the problem.

Good luck

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